We want your pet’s experience at Paws R Us Pet Grooming to be as pleasant and as enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts.
Fleas and Ticks: If fleas and/or ticks are found on your pet during the grooming process, treatment to rid pet of fleas and/or ticks is mandatory and an additional charge will apply. This is not only to rid your pet of the unwanted pests, but to also avoid an infestation within in the salon. Flea infestation can lead to tapeworm and other health problems. We suggest keeping your pet on a monthly flea & tick treatment, especially during the warmer months.
Aggressive Pets: Owners MUST inform Paws R Us Pet Grooming if your pet may bite, have bitten, or shows signs of aggression towards people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. A “Handling Fee” may be applied in addition to the regular grooming charge for aggressive or difficult to groom pets. Paws R Us Pet Grooming reserves the right to refuse/stop services for such pet at any time before or during the grooming process. This is for the pet’s safety, as well as for the groomer’s safety.
Prior to drop off: Please make sure your pet has relieved themselves prior to drop-off to avoid unnecessary accidents that may result in re-bathing fees.
Notice of Cancellation: When booking appointments, a time slot is set aside for your pet. Should you need to cancel or change the appointment, we would be happy to do so with a minimum 24 hours notice. Failure to do so will result in a cancellation fee.
Vaccinations and Parasite Control: For the safety of all animals entering our facility we suggest pets be up to date on vaccinations including Rabies, Distemper and Bordetella.
Matting or knots: If you pet comes in with mats or knots, you may be subject to additional fees. Brenda does a physical look over of pets beforehand to ensure the owner is notified of any shave-downs that may occur. This allows for no "surprise!" grooms.